Welcome to Premium Physio (بريميوم فيزو). By booking an appointment, accessing our website, or using any of our services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not proceed with booking or using our services.
Premium Physio provides physiotherapy, rehabilitation, and wellness treatments through its licensed healthcare professionals at our physical clinic branches. Online services are limited to booking management, payment, and customer support. We do not provide medical diagnosis or treatment through our website or mobile application.
All appointments must be booked online via our official website or app.
Payment can be made using the accepted online methods displayed at checkout.
Bookings are confirmed only after successful payment.
You are responsible for providing accurate information when booking (name, contact details, preferred time).
All prices are displayed in [local currency – e.g., EGP / SAR / AED] and include applicable taxes (if any).
Premium Physio reserves the right to change service fees at any time without prior notice.
Prices confirmed at the time of booking will not be affected by later price changes.
Cancellations, rescheduling, and refund requests are subject to our Return & Refund Policy.
Refunds are processed to the original payment method within the stated time frame.
No refunds are provided once the service has been rendered.
Please arrive at least 10–15 minutes before your scheduled appointment.
Delays beyond 15 minutes may result in shortened or canceled sessions without refund.
Repeated no-shows may lead to suspension of online booking privileges.
Clients are required to disclose any medical conditions, injuries, or ongoing treatments before starting therapy.
Premium Physio is not responsible for adverse reactions or outcomes resulting from incomplete or inaccurate health information provided by the client.
Our physiotherapists may refuse or postpone service if they determine that treatment is unsafe or unsuitable at that time.
You agree to use our website and booking system for lawful purposes only.
You must not misuse, hack, or attempt to disrupt the functionality of the website.
Unauthorized use may lead to suspension or legal action.
All website content—including text, images, designs, and logos—is the exclusive property of Premium Physio. No part of this website may be copied, reproduced, or distributed without written permission.
We value your privacy. All personal information collected through bookings or forms is processed in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.
Premium Physio and its staff shall not be liable for any indirect, incidental, or consequential damages arising from use of our services or website.
Our liability is limited to the value of the service paid for.
Nothing in these terms limits liability where prohibited by law (e.g., professional malpractice covered under health regulations).
Premium Physio reserves the right to amend or update these Terms and Conditions at any time. Changes take effect immediately upon posting on our website. It is your responsibility to review the latest version before booking.
These Terms and Conditions are governed by the laws of [Country – Egypt / Saudi Arabia / UAE], and any disputes shall be subject to the jurisdiction of the courts of that country.
For any questions or concerns regarding these Terms and Conditions, please contact us at:
https://premium-physio.com/m/contact-us
